Report a Concern

Tell us what happened.

Every report is reviewed within one business day.

What are you reporting?

Report a barber

Unprofessional behavior, no-show by the barber, missed appointment, service quality concerns, or barber-side abuse.

Report a payment issue

Incorrect charge, missing refund, wallet balance discrepancy, payout problem, or unauthorized transaction.

Report safety or abuse

Harassment, threats, discrimination, sexual misconduct, or any conduct that puts you or others at risk.

Privacy or data concern

Request your data, ask for deletion, report a privacy issue, or exercise your rights under CCPA, GDPR, or other privacy law.

Anything that does not fit the above categories. Tell us in your own words and we will route to the right team.

What to include in your report

The email address tied to your account
Date and approximate time of the incident
Names or shop names if applicable
Booking reference numbers if applicable
Screenshots or photos as attachments if helpful
Anything else you want us to know

Prefer to email directly?

All reports route to the same address. Use any subject line you want.

bnrcustomerservice@gmail.com