Return & Refund Policy

Barber Network Registry LLC ("BNR") | Effective: April 4, 2026 | Version 2.0 | State of Idaho | United States Only

BNR is a purchasing agent and marketplace facilitator. We never own, handle, or store products. All returns are coordinated through the original retailer under their policy. BNR manages the process on your behalf — you never contact the retailer directly.

1. What This Policy Covers

This policy covers returns and refunds for purchases made through the BNR Client Shop on BookAnyBarber. The Client Shop offers three categories of products: Grooming, Grilling, and Chillin'. All products are sourced from third-party retailers (currently Amazon via Zinc API) and fulfilled directly to your delivery address.

This policy does not cover booking cancellations or refunds for barbering services. For booking cancellation terms, see the Terms of Service.

2. How Returns Work

Submit through BNR only. Open the BookAnyBarber app and submit your return request from your order history. Do not contact the retailer directly — returns initiated outside BNR will not be honored and may void your eligibility.

BNR reviews and submits. We verify your request meets eligibility requirements and submit it to the retailer's system within 24 hours of your request.

Retailer decides. The retailer reviews your return under their own return policy. Their decision is final — BNR cannot override a retailer's return denial.

You ship directly back. If approved, a return label will be surfaced in your app. You ship the item back directly to the retailer. BNR never handles the product at any point.

Refund issued to your BNR wallet. Once the retailer confirms receipt, BNR issues a refund credit to your BNR wallet within 3–5 business days.

3. Return Eligibility Requirements

Requirement	Details
Submission window	Within 14 days of delivery confirmation
Submission method	Through BNR app only — not directly with retailer
Item condition	Original, unused condition per retailer's requirements
Delivery confirmed	Order must show as delivered in retailer's tracking system
No prior return	No previous return submitted or completed for the same order
Account standing	Account must not be suspended or under fraud review

4. Refunds

Approved refunds are issued as BNR platform credits to your BNR wallet within 3–5 business days of retailer confirmation. Refunds are not issued to original payment methods, debit cards, credit cards, or bank accounts.

BNR's platform facilitation fee, embedded in your original purchase price, is non-refundable once an order has been placed with the retailer, regardless of return outcome.

Credits issued to your BNR wallet may be used for future bookings or Client Shop purchases on the Platform. Credits are non-transferable, have no cash value, and expire 12 months from issuance.

5. Non-Returnable Items

The following items are not eligible for return regardless of condition:

Opened personal care or grooming products (beard oils, shampoos, balms, skin care)
Items marked as Final Sale at time of purchase
Digital products or credits
Items damaged due to misuse, improper installation, or user error
Items returned after the 14-day window
Items where a return was previously initiated on the same order

6. What BNR Is Not Responsible For

Scenario	Responsible Party
Product defect or damage	Retailer / Manufacturer
Item not as described	Retailer
Shipping damage or loss in transit to you	Carrier + Retailer
Retailer denies the return	Retailer (decision is final)
Item lost during your return shipment	You + Carrier
Return window expired	You (BNR blocks late requests automatically)
Returns initiated directly with retailer	You (BNR cannot intervene)

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7. BNR Loyalty Credits & Returns

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BNR Loyalty Credits may be issued on qualifying purchases after a 30-day hold period, subject to BNR's internal eligibility criteria. Not all purchases qualify. Eligibility is determined by BNR at its sole discretion.

If a return is initiated or completed on a transaction, credits will not be issued for that transaction. Returns do not affect credits already issued on separate, unrelated transactions.

Credits are a discretionary benefit — not a guaranteed right on any transaction. BNR may modify or discontinue the credit program with 30 days notice.

8. Supported Retailers

Retailer	Return Status	Notes
Amazon	✓ Live — via Zinc API	Primary sourcing retailer. All current orders.
Walmart	Coming soon	Price intelligence only. No orders currently placed.
TikTok Shop	Coming soon	Excluded until API live. No orders placed.

9. FTC Compliance

BNR complies with the FTC INFORM Consumers Act. Every product listing in the BNR Client Shop includes a Report a Problem button. Use it to report any product concern, listing inaccuracy, or suspected issue directly to our support team.

All prices displayed in the Client Shop are the complete final price — no hidden fees are added at or after checkout, in compliance with the FTC Rule on Unfair or Deceptive Fees (effective May 12, 2025).

10. Questions or Problems?

Contact our support team at bnrcustomerservice@gmail.com or use the Report a Problem button on any product in the Client Shop.

For booking cancellations and refunds, see the Terms of Service.